Who we are
DEWDROPZ, at dewdropz.shop and in the DEWDROPZ app, is run by Dewdropz Lifestyle Pvt. Ltd., a private limited company (GSTIN 09AAMCD8866E1Z3) whose registered office is at 28/A, Balrampur House, Rai Bahadur RC Road, Prayagraj, Uttar Pradesh 211002, India. We decide how your personal information is used, and we are responsible for it.
Information we collect
When you create an account, place an order, or subscribe to our newsletter, we collect your name, email, phone number, and shipping address. Payment details are handled directly by our payment processors and never stored on our servers.
How we use it
We use your information to process orders, provide customer support, send shipping updates, and — only if you've opted in — share occasional trail stories and product updates. We do not sell your data to third parties.
Payments
Card and UPI payments are processed securely through Razorpay. DEWDROPZ never sees or stores your full card number.
Cookies
We use essential cookies to keep your bag and your sign-in working. Analytics and advertising cookies (Google and Meta, used to see which pages people visit and which ads work) are only set if you say yes to them. You can change your answer at any time with .
Data retention
We retain order history for as long as your account is active, and as required by Indian tax law thereafter. You can request full account and data deletion at any time.
Your rights
You can request access to, correction of, or deletion of your personal data at any time by contacting us. We respond to all requests within 30 days. You can also leave TrekBuddy or delete your account yourself — here is how.
Grievance Officer
If you have a concern or complaint about how we handle your personal information, you can write to our Grievance Officer, A Mishra, at support@dewdropz.shop, or call +91 92148 21080.
Questions about this policy, or a request about your data? Write to support@dewdropz.shop. Our other policies: Shipping & delivery, Returns & refunds, Terms & conditions.