Returns, refunds & cancellations

You can return an item within 7 days of delivery. It must be unused, with its tags still on.

Custom prints — pieces printed with your own design in our studio — are made just for you. We cannot take them back unless they arrive damaged, defective or wrong.

1. Open the order in Your orders and choose Return an item. Pick the items and tell us why. Or message us on WhatsApp (opens WhatsApp), or email support@dewdropz.shop, with your order number.
2. We check your request and tell you how to send the item back. We pay for the return shipping.
3. When the item reaches us, we inspect it.
4. If it meets the conditions above, we approve your refund, or your exchange if you asked for one.

If an item arrived damaged or wrong, photos of the parcel and the item help us check it.

Would you rather have a different size or colour? You can ask for an exchange instead of a refund. Say so in the note on your return request, or in your message. We can exchange an item only while the one you want is in stock. If it is not, we refund you instead.

We pay your refund within 7–10 business days of receiving the item, inspecting it and approving the return.

• Paid online (UPI, card or netbanking): the refund goes back to the account or card you paid with.
• Paid cash on delivery: we refund you by UPI or bank transfer. We will ask you for the details.

You can cancel an order until it is dispatched.

• While your order shows Cancel order in Your orders, you can cancel it there yourself.
• After that, message us on WhatsApp (opens WhatsApp) or email support@dewdropz.shop before it ships, and we will cancel it.

Custom prints cannot be cancelled once printing has started.

If you paid online, we refund you the way you paid, within the same 7–10 business days. If you chose cash on delivery, you have paid nothing, so there is nothing to refund.

If an item arrives damaged, defective or not what you ordered, tell us within 7 days of delivery. This applies to every item, custom prints included, and we pay for the return shipping. See also If your parcel arrives damaged.